Returns & Exchanges
At Carina Organics, we want you to be completely satisfied with your natural hair and skin care products. If a product doesn't meet your expectations, we offer a 30-day return policy for items purchased directly through our online store.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that bottles are tightly sealed to prevent leaking during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing